The assessment you take before scheduling a phone interview takes about an hour. You're provided several documents containing company policies/guidelines & account information for various customers - each question requires you to choose the correct document to gather information from, the correct customer and the correct action you would take in order to resllolve customer problem/answer their questions.
How do you like change?
Why you left your previous jobs. No personal questions. Be prepared to explain any gaps in the work history.
How would you attempt to ask for funds after a customer has told you they can't afford their monthly payments.
How would you handle a customer who is 90 days past due and has not returned two phone messages? Then was asked to role-play this scenario.
Do you have customer service experience?
Asked what I would do with angry client
They wanted to know in depth my skill set.
What would you describe as your weakness?
The staff member asked ti name One thing she could tell her fellow co-works about me
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