Cloud Support Engineer Interview Questions

1,062 cloud support engineer interview questions shared by candidates

🔧 Technical Questions ✅ Linux/OS How do you check disk usage on a Linux instance? What is the difference between a hard link and a soft link? How do you find which process is using the most CPU/memory? What’s the difference between cron and at? What command would you use to find logs from a specific time period? ✅ Networking Explain the 3-way TCP handshake. How does DNS resolution work? What is the difference between a public and private IP? What tools do you use to diagnose network issues (e.g., ping, traceroute, netstat)? How would you troubleshoot intermittent connectivity issues in a VPC? ✅ AWS Services How does EC2 auto scaling work? What is the difference between an S3 Standard and S3 Glacier? How would you secure an S3 bucket? What’s the difference between a security group and a NACL? How do you troubleshoot an EC2 instance that is not reachable? ✅ Scripting (Python/Bash) Write a script to check if a port is open on a list of servers. How would you parse logs for errors using a shell or Python script? Explain how you'd automate cleanup of old log files in a directory. đŸ› ïž Troubleshooting/Scenario-Based A customer reports that their EC2 instance is "stuck in a reboot loop." How would you approach this? An S3 object is not accessible even though the IAM policy allows access. What could be wrong? An ELB is not distributing traffic evenly. What could cause this? How would you diagnose slow performance on an RDS database? 💬 Behavioral Questions (Amazon Leadership Principles) Tell me about a time you handled a high-severity incident. Describe a situation where you disagreed with a team member. How did you handle it? How do you prioritize tasks when you have conflicting deadlines? Tell me about a time you took ownership of a problem that wasn’t your responsibility. Use the STAR (Situation, Task, Action, Result) format for all behavioral answers.
avatar

Cloud Support Engineer I

Interviewed at Amazon Web Services

3.6★
Apr 29, 2025

🔧 Technical Questions ✅ Linux/OS How do you check disk usage on a Linux instance? What is the difference between a hard link and a soft link? How do you find which process is using the most CPU/memory? What’s the difference between cron and at? What command would you use to find logs from a specific time period? ✅ Networking Explain the 3-way TCP handshake. How does DNS resolution work? What is the difference between a public and private IP? What tools do you use to diagnose network issues (e.g., ping, traceroute, netstat)? How would you troubleshoot intermittent connectivity issues in a VPC? ✅ AWS Services How does EC2 auto scaling work? What is the difference between an S3 Standard and S3 Glacier? How would you secure an S3 bucket? What’s the difference between a security group and a NACL? How do you troubleshoot an EC2 instance that is not reachable? ✅ Scripting (Python/Bash) Write a script to check if a port is open on a list of servers. How would you parse logs for errors using a shell or Python script? Explain how you'd automate cleanup of old log files in a directory. đŸ› ïž Troubleshooting/Scenario-Based A customer reports that their EC2 instance is "stuck in a reboot loop." How would you approach this? An S3 object is not accessible even though the IAM policy allows access. What could be wrong? An ELB is not distributing traffic evenly. What could cause this? How would you diagnose slow performance on an RDS database? 💬 Behavioral Questions (Amazon Leadership Principles) Tell me about a time you handled a high-severity incident. Describe a situation where you disagreed with a team member. How did you handle it? How do you prioritize tasks when you have conflicting deadlines? Tell me about a time you took ownership of a problem that wasn’t your responsibility. Use the STAR (Situation, Task, Action, Result) format for all behavioral answers.

Qué es un Data Lake, Query, Comandos båsicos de Linux. Usar S.T.A.R Method para las experiencias personales, debes relacionarlas a sus Leadership Principles y debes mencionarte a ti como el centro, no uses "We" o "My team and I", resalta individualismo, proactividad. Igualmente es importante mostrar métricas y estadísticas del impacto de tus proyectos en trabajos recientes, como mejoro un servicio y en que porcentaje.
avatar

Cloud Support Engineer

Interviewed at Amazon Web Services

3.6★
May 28, 2025

Qué es un Data Lake, Query, Comandos båsicos de Linux. Usar S.T.A.R Method para las experiencias personales, debes relacionarlas a sus Leadership Principles y debes mencionarte a ti como el centro, no uses "We" o "My team and I", resalta individualismo, proactividad. Igualmente es importante mostrar métricas y estadísticas del impacto de tus proyectos en trabajos recientes, como mejoro un servicio y en que porcentaje.

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