Cloud Support Engineer Interview Questions

1,062 cloud support engineer interview questions shared by candidates

BSOD- What processes you take to investigate? Locally and remotely, What tools do you use? What's the use of pagefile? What is RDP port number? How to troubleshoot a remote machine that has connection fail error? Responds to ping but doesn't connect? doesn't respond to ping ? How do you check what is blocking traffic on a remote Server? What tool? What command is used to check running services and port on local and remote pc ? How to check which port is used by a windows service on a windows machine? Explain DNS operation DNS port number and protocols, how are they used? which is default protocol? Name 3 DNS records, what is the most common used record? What's the use of CNAME record? SRV record? Describe DHCP IP address assignment process How to have a client used the same IP address without inserting it manually? You have a machine with 169.254.x.x IP address, why is this client not reachable on the network? What is the difference between public and private IP? Web browsing. what common errors do you receive when Web connection fails What code you receive when connection succeeds? When it fails? Active directory what is FSMO? what are their use? How to transfer them from one server to another? You clone Existing server and make 2 additional machines, then promote then as domain controllers, later, you received trust relationship failed, what happened? why? What happened when there is a time difference between a computer and a domain? between two domain controllers? Does the time difference on a client affect connection to a domain controller? What amount of time difference is it allowed? What is SysVol? What happened when it is deleted from a Domain controller? How do you recover sysvol when it is deleted from a domain controller? Difference between TCP and UDP Explain TCP connection process Behaviour question: Describe the most complex problem you ever faced? how did you solve it? PS: Every time you answer a question in an interesting manner, they derive another question from your answer.
avatar

Cloud Support Engineer

Interviewed at Amazon

3.5
Aug 12, 2021

BSOD- What processes you take to investigate? Locally and remotely, What tools do you use? What's the use of pagefile? What is RDP port number? How to troubleshoot a remote machine that has connection fail error? Responds to ping but doesn't connect? doesn't respond to ping ? How do you check what is blocking traffic on a remote Server? What tool? What command is used to check running services and port on local and remote pc ? How to check which port is used by a windows service on a windows machine? Explain DNS operation DNS port number and protocols, how are they used? which is default protocol? Name 3 DNS records, what is the most common used record? What's the use of CNAME record? SRV record? Describe DHCP IP address assignment process How to have a client used the same IP address without inserting it manually? You have a machine with 169.254.x.x IP address, why is this client not reachable on the network? What is the difference between public and private IP? Web browsing. what common errors do you receive when Web connection fails What code you receive when connection succeeds? When it fails? Active directory what is FSMO? what are their use? How to transfer them from one server to another? You clone Existing server and make 2 additional machines, then promote then as domain controllers, later, you received trust relationship failed, what happened? why? What happened when there is a time difference between a computer and a domain? between two domain controllers? Does the time difference on a client affect connection to a domain controller? What amount of time difference is it allowed? What is SysVol? What happened when it is deleted from a Domain controller? How do you recover sysvol when it is deleted from a domain controller? Difference between TCP and UDP Explain TCP connection process Behaviour question: Describe the most complex problem you ever faced? how did you solve it? PS: Every time you answer a question in an interesting manner, they derive another question from your answer.

The behavioral questions are are mostly situational question that give you a chance to demonstrate the leadership principles. The technical questions are in the troubleshoot format, so you should know the tools and methods to troubleshoot -Networking -Storage -Memory -Perfomance -CPU Know the tools and protocols. No AWS knowledge is required
avatar

Cloud Support Engineer

Interviewed at Amazon

3.5
Jan 21, 2022

The behavioral questions are are mostly situational question that give you a chance to demonstrate the leadership principles. The technical questions are in the troubleshoot format, so you should know the tools and methods to troubleshoot -Networking -Storage -Memory -Perfomance -CPU Know the tools and protocols. No AWS knowledge is required

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