Do you have any previous experience working in a call center?
Client Support Representative Interview Questions
178 client support representative interview questions shared by candidates
What is the difference between sympathy and empathy and can you please give me an example of each in a sentence?
have you ever dealt with an irate customer and how did you handle it?
Are you available all the time including nights/weekends/holidays?
Where do you see yourself in 5 years?
Hardest technical issue you solved. Metrics at prev call centers
Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
How to do basic troubleshooting steps.
Imagine that I (the interviewer) were your friend, and I let you borrow my bike, but the bike gets stolen. How would you break the news to me?
Any experience with heated customers and what did you do?
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