Client Support Interview Questions

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Where would you look if an issue presents itself and what are some tools you use to find the issue? (these ones will be different from one another) EX: you get a call and you find that the user cannot connect to the internet. You find that the end device has an APIPA and cannot pull an IP. What would you look at to find the issue?
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Contracting Client Support Technician

Interviewed at SMS Data Products Group

4.4
Apr 2, 2023

Where would you look if an issue presents itself and what are some tools you use to find the issue? (these ones will be different from one another) EX: you get a call and you find that the user cannot connect to the internet. You find that the end device has an APIPA and cannot pull an IP. What would you look at to find the issue?

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