Client Support Interview Questions

1,813 client support interview questions shared by candidates

I was not asked this question but my other two co-workers were asked. "How do you respond to being yelled at?" I am paraphrasing because that was not a question I remember being asked. I probably would have been even more skeptical about the position. I was given a scenario of what to do if a client called in with questions regarding a cc transaction that was not showing up in the deposit the next day.
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Client Support and Quality Assurance Representative

Interviewed at Capital Business Service

1
Jul 14, 2014

I was not asked this question but my other two co-workers were asked. "How do you respond to being yelled at?" I am paraphrasing because that was not a question I remember being asked. I probably would have been even more skeptical about the position. I was given a scenario of what to do if a client called in with questions regarding a cc transaction that was not showing up in the deposit the next day.

What is your management style? Tell me about a time when you disagreed with your manager. Give me an example of how you handled a personality clash with your boss. Has there been a time that you have promised a customer or team member something that you were not able to provide? What was the situation? What was the result? Describe a situation or a problem that developed among the members of your team.
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Client Support Manager

Interviewed at T-System

3.3
Jun 1, 2015

What is your management style? Tell me about a time when you disagreed with your manager. Give me an example of how you handled a personality clash with your boss. Has there been a time that you have promised a customer or team member something that you were not able to provide? What was the situation? What was the result? Describe a situation or a problem that developed among the members of your team.

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