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Client Support Interview Questions
1,813 client support interview questions shared by candidates
What stands out about the job description to you?
Typical customer service questions, i.e. how do you deal with stress, difficult situations you've experienced and how you responded, etc.
How did you handle a difficult interaction with a customer?
I was asked several times what the job description of the position I was applying for was.
Why I wanted to work for MEDITECH, why I wanted to leave my current company, why I felt I was a good fit for the position.
Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Hardest technical issue you solved. Metrics at prev call centers
Describe the process you would use to help a customer whose food hasn't been delivered and it is now 30 minutes after the estimated delivery time.
Tell me a time when you had to handle an upset customer, and what did you do?
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