Why u want to join this company? who send u here ? and some questions on finance from their mind
Client Support Analyst Interview Questions
145 client support analyst interview questions shared by candidates
How do you put a giraffe in a fridge?
Scenario #1: Below are three client emails that you may potentially receive as a Client Support Analyst. Please respond to the client in a manner you feel is most appropriate – both addressing the questions/concerns and providing a solution, if applicable. B. A client flags that you have been unresponsive -The client emailed twice within two days (following up on the same email chain) and noted that he/she not responded to. They inquired as to whether or not ListenFirst supports TikTok. We don’t at this time, but we hope to later in 2020. C. A client is having trouble using the platform to solve for a specific problem. You are in a back-and- forth email discussion with the client about the functionality of the tool and feel he is still confused. How do you alleviate the issue? Scenario #2: We just signed Calvin Klein as a new client and our Account Executive just introduced you as the Client Support personnel on the account. It is your responsibility to ensure the client’s account is fully set- up prior to your in-person training with the CK team two weeks. To successfully onboard the client, you will need them to fill out an onboarding sheet with a list of users they wish to have access to the platform, all the brands they wish to track, and a break-down of the custom brand-sets they would like to have in their account. How do you start the process with Calvin Klein via email?
Why do you want to work here? How have you heard of us?
Why did you go into coding?
Please describe a situation when you have had to manage a difficult member of your team
Tell me about your previous role? What is something about you that is not on your resume? How do you handle time management?
Very standard questions for an interview. Proccess was very friendly and organized well.
Tell me about your experience in customer service Why Bloomberg?
Teach me something
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