Client Service Analyst Interview Questions

326 client service analyst interview questions shared by candidates

One of my interviewers was a VP or something, someone fairly high up. "This job is soon going to be transitioning from 50% customer interaction/50% analytics. Which area would you rather focus on? Customer interaction or analytics?" I have a math and stat background, so of course I said, "Analytics." That was the wrong answer. "Our goal is to become more automated in our analytics in the next few months. This job is going to become 75-85% customer interaction." Then he asked if I had any questions. Taken back slightly and knowing that meant I was not getting the job, I think I asked one, and then he left. Not the path for someone looking to get an advanced quantitative degree.
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Client Service Analyst

Interviewed at eVestment

4.4
Oct 1, 2014

One of my interviewers was a VP or something, someone fairly high up. "This job is soon going to be transitioning from 50% customer interaction/50% analytics. Which area would you rather focus on? Customer interaction or analytics?" I have a math and stat background, so of course I said, "Analytics." That was the wrong answer. "Our goal is to become more automated in our analytics in the next few months. This job is going to become 75-85% customer interaction." Then he asked if I had any questions. Taken back slightly and knowing that meant I was not getting the job, I think I asked one, and then he left. Not the path for someone looking to get an advanced quantitative degree.

For the case study, I was given a set of questions from a mock client and a large raw dataset of purchases and asked to prepare a concise powerpoint presentation. The business questions were relatively focused but the method for answering them was open-ended. The assignment was time-consuming but also a great opportunity to demonstrate my skills and interest in the job.
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Client Service Analyst

Interviewed at InfoScout

4.8
May 11, 2018

For the case study, I was given a set of questions from a mock client and a large raw dataset of purchases and asked to prepare a concise powerpoint presentation. The business questions were relatively focused but the method for answering them was open-ended. The assignment was time-consuming but also a great opportunity to demonstrate my skills and interest in the job.

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