A customer calls in after not receiving his order. You verify his account, verify his order and then review all the elements of the transaction from the order, to invoicing to payment to shipping and re-shipping if necessary to classifying and closing the service call. Can you do all the steps from one recorded instruction before you take the call?
what do you think is the role of CSR like more of sales or customer service?
Regular interview. Describe yourself, what do you see yourself in next 5 years? How do you know about CSR? Why should we hire you and etc. No particular hard questions. And "sell me this pen"
what you think is important for the position?
sell me this pen
Scenario questions, typing test, phone assessment of role playing that tests the level of customer service, and a computer test that tests the ability to multitask and navigate screens while handling a call
How would you deal with than upset customer?
How would you upsell a product.
There wasn't anything difficult that I was asked. The whole thing was over in about 5 minutes.
Tell me about yourself Tell me a story
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