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Client Representative Interview Questions
77,540 client representative interview questions shared by candidates
Describe a situation in your last job when you had to handle a customer or a situation that was upset.
What did you do at your last job? Are you available for the next 90 days. If you say no you will not get the job
What is your understanding of CBA digital platforms for customers and how are we leading the way with the technology? something along those lines
Please describe a situation in which you were unable to make a sale.
What does good customer service mean to you?
After receiving the first mail from CBA, they will send a link which loads a website-page, and you have to answer some questions (Sorry! I cannot remember clearly, but around 40 questions). There is no right or wrong answer; you have to choose one answer for every question. E.g. If someone comes to the bank and is very angry for a service, what would you do? 1. I ask him to calm down. 2. I will assure them that I will help them. 3. I do whatever to make him happy. 4. I will talk to my manager. OK! But for the digital interview: 1- I did it on my mobile phone! If you have a laptop, use your laptop - not the smart phone. 2- Download an application called "HireVue" 3- Enter a code (which is in your email sent by CBA. 4- There are 2 parts: ---First part: 5 questions ---Second part: 2 Questions: kind of scenario questions For each question, you have 2 minutes to prepare and 3 minutes to answer. Q1: Why CBA? Q2: Tell me about a time you faced a difficult customer. Q3: Why do we have to hire you? Q6: Someone is on the phone, and is shouting at you ...., go on and talk to him!
previous work experience
Simple common sense questions very easy
Tell me about the company?
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