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In the second interview the manager came in and said I have 2 questions... "What was a recent piece of technology that you added to your life and how has it affected it?" and "When have you struggled with technology and how did you overcome the obstacle?"
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Customer Service Representative

Interviewed at Capital One

3
May 29, 2018

In the second interview the manager came in and said I have 2 questions... "What was a recent piece of technology that you added to your life and how has it affected it?" and "When have you struggled with technology and how did you overcome the obstacle?"

The questions are fairly standard and there was nothing that popped out as unusual or overly difficult. In a customer service position you can expect to be asked to role play a difficult call. (They're gauging how pleasant you are, not how knowledgeable you are!) The only question that sort of stood out to me was when I was asked if I had ever been convicted or plead guilty to anything. I answered no honestly, and the interviewer asked me about three more times, as if probing to see if I'd "crack" under the pressure. You will have to pass a criminal background check. It made me feel uncomfortable. Aside from that, it's all pretty standard.
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Customer Service Representative

Interviewed at Discover

4
Oct 27, 2014

The questions are fairly standard and there was nothing that popped out as unusual or overly difficult. In a customer service position you can expect to be asked to role play a difficult call. (They're gauging how pleasant you are, not how knowledgeable you are!) The only question that sort of stood out to me was when I was asked if I had ever been convicted or plead guilty to anything. I answered no honestly, and the interviewer asked me about three more times, as if probing to see if I'd "crack" under the pressure. You will have to pass a criminal background check. It made me feel uncomfortable. Aside from that, it's all pretty standard.

1) Tell me about a time when you demonstrated great customer service by promoting or up selling a product or service the customer may not have otherwise considered? What specifically did the customer come in to buy and what were you able to up sell to him/her? 2) Describe a time when you were able to make a significant contribution to a team effort, goal or objective.
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Customer Service Representative

Interviewed at BMO Financial Group

3.8
Dec 27, 2013

1) Tell me about a time when you demonstrated great customer service by promoting or up selling a product or service the customer may not have otherwise considered? What specifically did the customer come in to buy and what were you able to up sell to him/her? 2) Describe a time when you were able to make a significant contribution to a team effort, goal or objective.

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