Describe a difficult situation with a customer. What does customer experience mean to you? How would you handle a customer who hasn't received their dress in time for a wedding they were attending out of town? If a customer wants to learn more about RTR what would you say? Why do you want to work for RTR? What is your favorite RTR core value?
why do you want to change job
Asked if it is okay that the team has only one, that is you, because this is the new team and they incline to have one team member only. They want the person to be able to work individually without micromanagement.
The CEO asks the relevant questions at the final stage, as in your existing skills and credentials. These questions should be asked by hiring managers and directors at the beginning to ensure final candidates match what they’re looking for.
Why would you like to work at ThirdLove?
With multiple brands and platforms, how will you manage them across?
how do you prioritise multiple tasks
Online psychometric testing: No guidance in email, regarding format, duration etc.
Task: Email received with instructions to develop solutions (process flows) to 3 business challenges + a request to document 8 possible key business metrics. Response submitted by email.
None. All generic stuff like: When was a time when you had to deal with a difficult customer?
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