All STAR questions... Situation, Task, Action taken, Result. "Tell me of a time you had to deal with a difficult customer"- make sure you tell how you turned it around and made it a good experience. "What do you consider good customer service", "Tell of a time you had to handle multiple tasks". Their goal was to make the customer feel taken care of and thankful for our services. Claims represents about 50% of the business.
Rank in order of importance and why: Attendance, Punctuality, and (*I think*) Productivity
What experience do you have?
Just on normal interview like strengths and weaknesses, tell me about yourself
What the role entails and values of the company
they ask about you,where you live,just general chatter,what your future is like,etc.
How do you feel about doing the same thing every day?
when you have shown good customer service? About team work?
Describe your past work experience
What are your strengths?
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