Name a time when you handled a difficult customer? What did you do? What were your actions? What the issue resolved?
Claims Adjuster Trainee Interview Questions
4,659 claims adjuster trainee interview questions shared by candidates
What difficult customers have you had? A time you gave a customer bad news? Why did you leave previous jobs?
Tell me about a time you handled some kind of negotiation
Tell me about a time that you had to negotiate.
Standard STAR QUESTIONS
Tell me about a time you dealt with a difficult customer?
A few tips: 1. Familiarize yourself with their values 2. Don't take the test if you are tired, it takes thinking and a good amount of mental energy 3. Make sure you are alone and in a quiet room - they use some audio for the interview 4. If you are bad and math/statistics - review some good old formulas, especially those that include percents, division, etc. 5. While it is a good opportunity try not to get too excited until you get an offer. Many of those who applied did not get thru because there are so many steps. Good luck!
Explain a situation where you had a difficult customer and how you dealt with the customer.
Name a time when you had to obtain information from someone who was not as forthcoming as they should have been?
The STAR questions are tricky but they let you take your time so you can remember a specific situation. Don't be scared to take as much time as possible.
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