Behavioral
Claim Representative Interview Questions
1,071 claim representative interview questions shared by candidates
There were a lot of graphs and customer service questions. A feedback would have been helpful.
Tell me about a difficult task you had to complete, what steps did you take to complete it and what was the outcome?
Have you ever worked with someone who was difficult to work with? How did you handle it? What was the outcome?
The first few questions are basic career and experience history, then the questions become more behavioral type questions. I suggest preparing ahead of time for these types of questions. For example: " Tell us about a time when you made a huge mistake in your position, and how you handled it? " Your answer must be specific, show actions and dthe result while also selling some skill set that you have like accountability, decision making, leadership skills, etc. Being unprepared for these types of questions can be a sure way to not get hired.
Give an example of a situation where you had an irate customer who's issue you could not solve. How did you deal with it? What was the outcome?
Tell me about a time you encountered a problem an how did you solve this problem,
Nothing too difficult. Do your research ahead of time.
Tell me about a time when you felt with a difficult customer?
Are you willing to interview for a lesser paying (non-negotiable) job, that you didn't apply for?
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