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Claim Interview Questions
1,071 claim interview questions shared by candidates
No questions were difficult, just know why you want to work for State Farm
1. Time you had conflict with a coworker, how did you handle it, what was the outcome. 2. Describe a time you weren't able to deliver on a timeframe you'd given a customer. Looking back, what do you think you could have done differently? 3. Describe a time you were given critical feedback. 4. A time you had to complete a large volume of work in a short amount of time. (Quantity vs Quality) 5. A time you had to solve a problem. How did you do it? What was the outcome? Do you think you made the right decision? Why or why not?
Describe a time when you had to tell someone bad news and there was nothing you could do to fix the situation?
It was situational questions that sometimes I did not have an exact answer for like a customer service question regarding the worst customer I ever dealt with and how I handled it.
how do you prepare an EOT claim?
What do you think you'll like least about this job?
One question was a claimant was supposed to pick up his car from the repair shop on Friday but said he was in a meeting. Called on Monday to ask us to pay for the 3 additional days rental fee. The claimant emphasized that it was my client's fault.
Explain a time where you had difficulty with a coworker and how did you resolve the situation?
Do you know how to process claims? Do you know COB? Do you know how to use EZ CAP?
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