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Call Handler Interview Questions

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240 call handler interview questions shared by candidates

Tell us about a time when you have dealt with a conflict. Tell us about a time when you have dealt with a difficult situation. Question on communication What do you know about the AA They will review your CV and ask you about things on there - I know it has been updated since then though so may not be fully correct.
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Call Handler

Interviewed at The AA

4.4★
May 9, 2021

Tell us about a time when you have dealt with a conflict. Tell us about a time when you have dealt with a difficult situation. Question on communication What do you know about the AA They will review your CV and ask you about things on there - I know it has been updated since then though so may not be fully correct.

What do you know about the North East Ambulance Service? What do you know about the 111 line? What do you know about the 111 Job Role? What other duties do you think you would be doing in the role? One of our values is compassion, how would you show this? Then Role play, where she gave me brief information at an extremely fast speed refusing to repeat, put the phone on hold and then came back on, from there I was to act as if I was answering a 111 call with NO information about how that would be done. The only information I was given was that she was going to play a sick person and my goal was to get them to call their GP instead. What she tried to quickly explain was the call was directed to 111 as an out of hours number, I had to assess the symptoms and direct them accordingly. That was the only information I managed to write down, the rest was too fast to comprehend.
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111 Call Handler

Interviewed at NHS

3.7★
Feb 3, 2016

What do you know about the North East Ambulance Service? What do you know about the 111 line? What do you know about the 111 Job Role? What other duties do you think you would be doing in the role? One of our values is compassion, how would you show this? Then Role play, where she gave me brief information at an extremely fast speed refusing to repeat, put the phone on hold and then came back on, from there I was to act as if I was answering a 111 call with NO information about how that would be done. The only information I was given was that she was going to play a sick person and my goal was to get them to call their GP instead. What she tried to quickly explain was the call was directed to 111 as an out of hours number, I had to assess the symptoms and direct them accordingly. That was the only information I managed to write down, the rest was too fast to comprehend.

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