Tell us more about yourself.
Call Centres Interview Questions
689 call centres interview questions shared by candidates
How I manage a difficult situation.
What is your strength and weakness?
What are you looking for in a work environment?
The interview i had was set up to be a flowing conversation, more than a set of questions, asking me about myself and how i came to be there. The interviews now can vary greatly so it is hard to give an example of a typical question.
Name a time you have had to deal with a difficult customer.
Ana called and asked about CBA credit card offerings. What three questions you will ask her before giving information?
Where do you see yourself in 5 years
What is customer excellence and how ensures CBA vision?
Describe a time when you have gone far and beyond your responsibilities
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