the next test was to listen to a recording between an interviewer and an interviewee amd write down what they said
Call Centre Customer Representative Interview Questions
688 call centre customer representative interview questions shared by candidates
introduce the person next to you
They asked a ton of standard customer service related questions. Nothing out of the ordinary.
You are stuck in the dessert with a load of items (listed), rank from 1-20 what you think would be the most useful and discuss as a group.
They asked me about my experience, which is appropriate.
Describe one time you had to show your leadership skills?
Lots of situational questions, ie, "what would you do if a customer wanted to stay on the phone but had no intention of buying the product"
basic interview questions about company and your own experience
Please describe who you are?
what do you expect in your role at NAB?
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