Tell me about yourself What’s one thing you and a colleague have disagreed on
Call Centre Customer Representative Interview Questions
689 call centre customer representative interview questions shared by candidates
What is the Core value of CBA that you resonate with the most?
The questions were straightforward such as tell us about yourself, your strengths, why did you apply for the position, some of the values that you practice in life to relate to IKEA's values etc.
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
What do you know about apprenticeships?
Why do you want to work for us
The asked questions like what do you know about the company?tell us about your self? why do you want to wok for the company?
Communication Skills. Confidance.
How do you interact with customers? What makes you unique?
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