What do you like the most in your previous experience?
Call Centre Agent Interview Questions
689 call centre agent interview questions shared by candidates
they ask me if i have a dissability which can effect my job performance.
How would you deal with a customer who is threatening you personally?
You have 3 electric switches in one room and one light bulb in another room. one switch is connected to the light bulb and the 2 others are false switches. What actions do you take to know which switch is connected to the light bulb knowing that once you leave the room you cannot go back to it
Basic customer service questions and answers
Deal with a difficult customer
Q: Describe a difficult situation with a customer and how you handled it.
1)Tell me something about yourself 2)why TD 3)Tell me about a time when you provide legendary customer service ? Also some basic questions from your resume so make sure you know what you put in your resume like how you achieve targets in your previous role?
Why do you want to work here?
the next test was to listen to a recording between an interviewer and an interviewee amd write down what they said
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