What is your take on great customer service.
Call Centre Agent Interview Questions
689 call centre agent interview questions shared by candidates
Introduce you self? Then very basic questions like hobbies
Why would you like to work in public sector? Provide an example of situation where you made a mistake and how you handled it.
The sales pitch, always difficult when it's on the spot!
They asked me questions about my values and about a time I have failed at something. These are the two questions that stuck out as they really made me think and reflect.
Do you lie? Why? Do you think this is good?
About previous employment, about difficult customers, about background. About career aspirations,
How I solved an issue with a difficult customer.
Only ask you to describe/go through the pre submitted competencies, before giving their opinion
Tell us an example of when you dealt with an angry customer and what was the outcome and what you took away from the experience.
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