Mostly about the experience I had with the job.
Call Centre Agent Interview Questions
689 call centre agent interview questions shared by candidates
Name a time you have had to deal with a difficult customer.
How long can I commit until, holiday plans, etc
What is customer excellence and how ensures CBA vision?
Ana called and asked about CBA credit card offerings. What three questions you will ask her before giving information?
Tell us more about yourself.
How I manage a difficult situation.
What is your strength and weakness?
Where do you see yourself in 5 years
What are you looking for in a work environment?
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