They asked me to present a deck that analyzed opportunities of an existing partner.
Call Center Operations Interview Questions
34 call center operations interview questions shared by candidates
Nothing was difficult or unexpected other than his tone and approach to the interview.
Pretty usual lame interview questions as they were looking for someone else more local to the area.
General questions about Genesys CTI and other caller center applications
How do you deal with difficult people, specifically people that you may report to because the hiring manager can be difficult to work with?
How do you boost morale in a call center? Seriously? Give me a break.
How would you approach a situation where an employee needed to be coached or reprimanded?
Given a list of tasks, how would you prioritize them?
Basic questions, tell me about your experience. What would a peer say about you. What would be your tag line? How would you affect change?
A logic assessment was required; 20 minutes to solve 15 puzzles. This was an IQ test type assessment of review series of images (as many as 8) and selecting the missing image. I've taken military intelligence and Mensa tests that were vastly less difficult than this assessment.
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