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Call Center Agent Interview Questions
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What motivates you?
Name a situation where you had to explain a change to a customer that they didn't understand, where they became angry?
How would you resolve a call with a distressed client?
how would you handle an escelating call?
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what do you call excellent customer service?
How did you handle an unhappy customer?
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None were difficult. Probably because the management would be expected to answer them.
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