Q1: Describe a scenario in which you helped a client with a challenging need or difficult situation. What were the details of the situation, the action you took to help this person, and the outcome? Q2: Describe a time you made an error or mistake in your work. Please explain what you did to correct it and reduce the likelihood of it happening again. Q3: Please tell me about a time when you came up with an idea to enhance a process to help yourself, your team, or your department improve performance. What were the details of your idea, how did you advocate for the change and what was the outcome?
