Personally, I didn't find any questions difficult. One should always be prepared for any type of questions the interviewer may ask an interviewee. I'd expect that everyone would do research about the company they have applied for a job at and that they have the ability to use their own experiences to answer any potential scenario and life experienced questions the interviewer may have.
Describe what the initials HIPAA stands for.
Describe a situation where that customer was confused and you helped them.
Please tell me when a instance when you made a irate customer happy.
Can you describe your experience with legal billing software? Which systems are you proficient in?
I felt as though the questions were pretty straight forward and typical for this sort of role.
Have you ever worked in a call center before.
What makes you perfect for the TAFS team?
Why do I want this position?
If I knew the role was a junior one: how can i know if not specified in your job description?
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