how do you handle irate customers, etc
Associate Customer Service Representative Interview Questions
75 associate customer service representative interview questions shared by candidates
Basic STAR interview over the phone; really simple
How would you handle a client who is having a negative experience?
What's one thing that's important to know as a sales associate?
You are working in lumber and a customer asks for your help. You help the customer but after 30 minutes he looks at his watch and says, we'll I guess it's time for me to go. What do you do?
Tell me about your experience with this kind of work.
Tell me about a time when you spoke with an irate customer. How did you handle the situation and were you able to turn it into a positive experience?
Tell me about a time when you had to work with someone (such as a co-worker or manager) who had a personality that clashed with yours.
Tell me about a time you told a customer wrong information and how did you fix it?
Tell us a little about yourself and work history? Share a time where you went above and beyond for a customer…
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