Analyste De Service Interview Questions

2,367 analyste de service interview questions shared by candidates

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?
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Technical Support Analyst (Service Desk)

Interviewed at Epicor Software

3.8
Jun 27, 2014

How would you deal with a customer that calls up for assistance on a product that you have no knowledge on, the person who does is busy with a call, and the customer has rang up many times and has not received a reply, yet needs to sort out the problem urgently?

I was told I was asking for a salary band that was outside the offer scale - what salary would I accept if offered the posisition. (this put me in a spot) I was not asking for more - just to meet my current salary.
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Service Quality Improvement Analyst

Interviewed at IBM

3.9
Feb 6, 2013

I was told I was asking for a salary band that was outside the offer scale - what salary would I accept if offered the posisition. (this put me in a spot) I was not asking for more - just to meet my current salary.

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