Name a time wehere you had to deal with a difficult customer? what was the outcome?
Agent De Retention Client Interview Questions
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Describe a situation where you had to descalate an irate customer
Try to sell me this remote so that I would want to use it.
Describe a hypothesis you were trying to solve.
Discuss a marketing campaign that you implemented and the steps you went through to execute it from start to finish.
are you comfortable with sales? tell us about your previous job? so you didn't have any sales quotas to meet at your last job? are you comfortable being on the phone?
Basic questions about customer retention and working within KPIs.
Tell me about yourself. What two components of customer service are most important to you? When faced with a difficult situation, what is your first reaction? How would you fit in with Vivint?
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