1. Tell me about a time you had to deal with the difficult situation and how did you overcame? 2. Tell me a time when you had to earn someone’s trust? 3. Tell me a time when a customer didn’t communicate right and what problem did it cause? 4. Tell me a time when you had to deliver bad news to customer and how did they react? 5. What is a mac address 6. What is a MER tool 7. What can you do with quries
Can you teach common sense or are you just born with it?
Why WhatsApp /Facebook?
How do you handle escalations with the cross functional teams?
What's the difference between a software manual and hard patch? What's a change board in software development? Name of current CEO Examples of ServiceNow solutions
What would you do if 3 of your clients had an escalation at the same time?
Background/current overview
straightforward nothing to ride home about the Director of sales was unprofessional and rude
questions on customer service and account management
How your previous role will help you to do better in this profile
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