Asked me to go through my resume which I did. The recruiter was attentive and asked some questions and for clarification on some items. He sound interested but not that much, he took some time to explain the whole process. A couple of days later, I received an email saying I wasn't retained for the next step of the process. Very clear process and effective. They didn't kept me waiting for weeks, I appreciated.
There were several questions regarding possible scenarios involving customers, like what I would do if I have the need to establish two or more critical incident bridges at the same time.
What do you know about Porch and why do you want to work here.
What are your passion points and what are some things you dislike?
What is a motherboard?
How do you handle when there is conflict in your work?
How do you handle difficult/upset clients?
Roleplay/Scenario: "Hi Stripe - I made a sale and the transaction does not show on my dashboard. Help!"
What excites you about working at Stripe? What else interests you about Stripe? What kind of work do you do now?
What does it take to be successful in client services and customer support?
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