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Account Manager Interview Questions

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57,821 account manager interview questions shared by candidates

First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
avatar

Partner Account Manager

Interviewed at Booking.com

4.1★
Feb 5, 2015

First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.

Interviews were not very structured - one manager talked a lot about himself and his own experience (I could barely get a word in sideways) and was very friendly, the other was very unfriendly and seemed to fancy himself as some type of stoic which wasn't very impressive. They mainly just talked a lot and gave me a mix of behavioral and just a few technical scenarios - they didn't do a full tech screen or really dive into my technical background. It felt like a good cop, bad cop situation. The stoic manager seemed to have it out for me right from the beginning and wouldn't even give me to time to answer some questions. He was not a pleasant person and I got a bad vibe from him almost immediately.
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Technical Account Manager

Interviewed at CrowdStrike

3.8★
Nov 7, 2018

Interviews were not very structured - one manager talked a lot about himself and his own experience (I could barely get a word in sideways) and was very friendly, the other was very unfriendly and seemed to fancy himself as some type of stoic which wasn't very impressive. They mainly just talked a lot and gave me a mix of behavioral and just a few technical scenarios - they didn't do a full tech screen or really dive into my technical background. It felt like a good cop, bad cop situation. The stoic manager seemed to have it out for me right from the beginning and wouldn't even give me to time to answer some questions. He was not a pleasant person and I got a bad vibe from him almost immediately.

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?
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Technical Account Manager

Interviewed at Microsoft

4★
Jun 8, 2014

What if you have been trying to setup a meeting with a busy executive for a contract renewal, final got the meeting scheduled. This meet must happen because you don't know when you will be able to schedule this meeting again. 15 minutes prior to the meeting you got a call form one of your other clients - mission critical situation servers down - what would you do?

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