Scheduled a phone interview. Set up a time for the call. Then I never got the call. No response after emails. I was puzzled. It was not a positive experience.
The interviewer was pleasant and knowledgable. I had Interviewed with Wayfair before, but could not remember why I did not want to repeat the experience. So I decided to take the call, with the sole intent to figure out what soured me on the Wayfair highing process. Well, the interviewer mentioned the steps involved in the hiring process and it clicked. The "Virtual Case" this is where the hiring manager gives you a product use case to resolve. I was incensed then and now, why would anyone with experience divulge ideas and resolutions to a working use case without getting paid for it. Why would Wayfair solicit free advice that can be inserted directly into the backlog as an epic or story? How many virtual cases/use cases have been resolved by an employment candidate and magically appeared in the product? More importantly how much intellectual property has Wayfair stolen from wide-eyed young adults? This practice has to stop if your Product Managers need help solving uses cases they need to turn to more experienced product managers to help them and not prey on employment candidates for free.
I applied online. I interviewed at Wayfair (Boston, MA) in Jun 2019
Interview
Interview process started with a 45min call with a recruiter, she was very nice and explained the full process to me which would include a phone call, a video interview and then an in person interview. The phone call was fine, just talking about general background and the position. The video interview was a case study about returns with a basic math problem, the interviewer was very nice. Next I moved onto the in-person interview, a little over four hours. I met with potential coworkers and a few people who I would never work with that were just stand-ins. I thought overall everything went well, this is where my experience turned completely. I have at this point invested over 7 hours of my time applying for this job, I never got a single email or response from wayfair ever again. I tried reaching out once a week for a few weeks and never got a single reply...very odd, very unprofessional.
Overall: Be prepared for a long interview process with the same questions about your background and A/B testing questions they have been using for years and you can find on glassdoor. In the end you might not even get an explanation or a simple email back saying you were selected or not.
Interview questions [2]
Question 1
Customers must call to make a return, during the call the call center employee fills out a return form for the customer, how can you change this process to cut down on call center time/employees/customer wait times.
A/B test study about making a phone number optional when a business makes a purchase which leads to similar yields in business purchases while customer purchases increases, decide based on the data if this was a failure or not.