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      Wayfair

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      Remote Customer Service Consultant Interview

      Mar 30, 2022
      Anonymous employee
      Chandler, AZ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Wayfair (Chandler, AZ) in Mar 2022

      Interview

      The interviewer was friendly, easy-going, made me feel comfortable. She described the role and what it would like in the first few weeks of training., then she jumps into the questions, asking about my past work experience. I was excited about the interview and I think she could tell. I did do the homework of getting a better understanding of what Wayfair does and she never asked me why Wayfair but I made sure to incorporate my knowledge of Wayfair.

      Interview questions [3]

      Question 1

      Tell me about a time when you received some constructive criticism, walk me through the process and how did you resolve it?
      1 Answer

      Question 2

      Tell me about a time when you ran into a technological issue on your computer and how did you resolve it?
      1 Answer

      Question 3

      She will ask you to give example/story when you had to use KPI and metrics.
      1 Answer
      1