I applied online. The process took 2 weeks. I interviewed at Wayfair (Corning, NY) in Jun 2018
Interview
Application, assesment test , either get invite to interview or recieve a denial letter. Interview with 1 or more person
Looking for bubbly people. Doesn't matter how much experience you have in a call center or education. There are no questions regarding working in a call center. No questions of knowledge of a call center. More like a McDonalds interview . More of a teenage based work site.
I applied through an employee referral. The process took 4 days. I interviewed at Wayfair (Orem, UT) in May 2018
Interview
Phone interview was very pleasant with basic interview questions. Did the assessment before the interview and it was a little over an hour long, and is timed. It wasn't too hard but just takes time to complete.
Interview questions [1]
Question 1
Name a time when you dealt with an irate customer?
I applied online. The process took 4 weeks. I interviewed at Wayfair (Boston, MA) in Mar 2018
Interview
After I applied, I was contacted by a recruiter for an initial screening. I was then scheduled to have an interview via Google Hangouts with the Senior Manager of the team and a case study. Before the interview I was given information on the person who would be speaking with me as well as some points to review before the interview. They tee you up quite nicely in that regard.
The day of the interview I was told that I would be having a call instead of a Hangout and there would be no case study. This was a bit concerning to me because it made it seem like I was already not in the top of consideration if they weren't looking to evaluate me objectively as well as subjectively. The conversation overall was great and I felt that I had prepared myself quite well for the interview.
I received an email the next day saying that the manager didn't feel that I would be able to keep up with the pace and workload that was involved in the position and they'd be moving on with "stronger candidates".
I have over 4 years of relevant experience and am almost finished an MBA for reference...
Interview questions [1]
Question 1
What made you want to join Wayfair, and this position in particular?