Walmart Customer Service Representative (CSR) interview questions
based on 258 ratings - Updated Jun 6, 2026
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Very positiveinterview experience
How others got an interview
81%
Applied online
Applied online
9%
In Person
In Person
6%
Employee Referral
Employee Referral
2%
Other
Other
1%
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Campus Recruiting
1%
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Walmart interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Walmart with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 13 days.
Common stages of the interview process at Walmart as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Phone interview: 25%
Skills test: 25%
Background check: 25%
Personality test: 25%
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For this position, most don't have an interview before getting an offer. From application to hire was a very easy process. Fill out the application, take the assessment and then wait to see if you receive an offer letter via email.
Easy fast paced if you know what you are used to doing so yea apply i guess, before they get took up, mostly on the spot hiring. Also ok environment call service
Horrible. I could see the store was a complete mess just walking in. There was no real authority so employees were basically just doing whatever they wanted. And the amount of customer complaints i heard in the 20 minutes i was there was just unreal.
Interview questions [1]
Question 1
Tell me about yourself and do you have any questions for me?