Walmart Customer Service Representative interview questions
based on 258 ratings - Updated Jun 6, 2026
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Customer Service Representative applicants have rated the interview process at Walmart with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 78.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Walmart overall takes an average of 13 days.
Common stages of the interview process at Walmart as a Customer Service Representative according to 1 Glassdoor interviews include:
Personality test: 25%
Background check: 25%
Skills test: 25%
Phone interview: 25%
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Not difficult, they ask behavioral questions. Use Smart method. Talk about situation, what you did, why you did it and result of actions. Actions you would take if you saw something wrong.
I applied online. The process took 2 days. I interviewed at Walmart (Grand Prairie, TX) in Sep 2023
Interview
You receiver an email to log in for the interview. After logging in, you are placed in a waiting lobby to speak with a representative. After waiting for 2 hours, no one ever clicked on or brought me into the interview.
Simple and straightforward. There was several rounds of interview om the same day with several interviewers and candidates. But the questions were very easy and more of behavioral questions. The timing was about 2 mins per person, then you move to the next person.