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      Benefit Customer Service Representative Interview

      Jan 27, 2016
      Anonymous employee
      San Diego, CA

      Other Benefit Customer Service Representative Interview Reviews for WTW

      Benefits Customer Service Representative Interview

      Jul 24, 2024
      Anonymous employee
      San Diego, CA
      Accepted offer
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a staffing agency. The process took 1 week. I interviewed at WTW (San Diego, CA) in Jan 2016

      Interview

      I applied through a staffing agency and then offered a phone interview. After the phone interview I was offered a face to face interview the next day. The face to face interview consisted of two team leads who once held the same position which I thought was wonderful. Interview was very laid back, both the ladies made me feel at ease and explained everything to me from beginning to end so I knew what to expect during the interview time.

      Interview questions [1]

      Question 1

      Can you give me an example of a time where you showed good team spirit?
      1 Answer
      1
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at WTW (San Diego, CA) in Jul 2024

      Interview

      The interview process I went through was a video recording, as a candidate I was given a series of questions to answer. The answers were recorded along with my self, there is an option to close the camera and answer questions but I assume the employer wants to see the candidate and confirm the answers are genuinely answered not a script reading. You are given time to answer the questions truthfully for a good 3 mins max. Time is allowed for you to collect your thoughts before answering, I want to recall at least 20 seconds before the recording starts after the question is given. It is almost like interviewing in person but without the travel and comfort of your surroundings.

      Interview questions [1]

      Question 1

      Recall a time you encountered a difficult situation, how did you solve it and what was the outcome?
      1 Answer

      Benefit Customer Service Representative Interview

      May 4, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at WTW

      Interview

      There was a short initial call with my recruiter and then WTW requested a video interview where they email a link with questions and you record your responses. Average questions for an interview.

      Interview questions [1]

      Question 1

      Explain a time where you dealt with a difficult customer and what was the outcome?
      Answer question

      Benefit Customer Service Representative Interview

      Apr 14, 2017
      Anonymous employee
      Pitts, PA
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied through a staffing agency. The process took 3 days. I interviewed at WTW (Pitts, PA) in Jan 2017

      Interview

      Minimal questions. All they wanted to know if you would show up and be on time. Leads, who interviewed me, couldn't answer a question I asked. They did not offer a description of the job responsibilities or type of job. I thought it was explaining health benefits, and it was, but had no idea it was a call center.

      Interview questions [1]

      Question 1

      Will you show up on time?
      1 Answer