I applied online. The process took 2 weeks. I interviewed at Verizon (Huntsville, AL) in Feb 2011
Interview
Must be in customer service first for 6 months. The questions in the interview were based around your troubleshooting with your customers. Such as explain a time when you had to troubleshoot with someone that was not very tech savy.. etc
Interview questions [1]
Question 1
Tell me about a time that you handled a difficult customer and what was the resolution of that interaction.