Hour long zoom interview, questions about previous work, specific examples of customers problems. Most important is how you dealt with the challenges that customers present with thier products and otherwise.
After applying, they had everyone come in at the same time. Then the manager had you come in one at a time to talk to him. He didn't ask any questions but had you try to sell him a pen. I did not have sales experience so I didn't do well at all. While non-traditional, I would say that at least the manager provided some feedback before ending the session. In all, the wait was the longest time. The "interview" itself took about 10 minutes. .
I applied online. The process took 2 weeks. I interviewed at Verizon (Kingsport, TN) in Jul 2024
Interview
The interview process starts with a phone interview with a recruiter followed by an in person interview, and if permitted to a final interview with a member of senior management, or a dm.
Interview questions [2]
Question 1
How do you handle a customer who received their bill and it was not the amount that they expected?