Was an internal applicant. After applying for the role, sat down with a manager and discussed troubleshooting experience, ways to keep up with current tech advances, how to handle difficult customers etc
I applied online. The process took 2 weeks. I interviewed at Verizon (Albuquerque, NM)
Interview
The interview process was lengthy. First it started with a phone interview, I was then invited to take an hour long test to check my computer skills. Once I passed that, I had a final in-person interview