Transport for London Customer Service Associate (CSA) interview questions

Written Assessment, role play with actors , interview face to face with management and hr personnel. Difficult but all materials given for interview. Role play is where most fail. Think of customer service vs safety

online assessment - in person centre assessment - role-play assessment. In person assessment has multiple sections. Firstly a grammar section, then a section on tickets and lastly a timetable of trains with a map and asked a series of questions on that.