I applied online. The process took 2+ months. I interviewed at Transport for London (West Kensington, England) in Oct 2017
Interview
Online application - online situational judgement tests - assessment centre to test literacy, numeracy, ability to use tube map, ability to check validity of tickets and also a handwriting test - assessment centre which includes role play exercise involving a customer service scenario and finally a competency based interview.
Interview questions [1]
Question 1
Describe a time when you delivered really good customer service?
I applied online. The process took 8 weeks. I interviewed at Transport for London (Londres, Inglaterra) in Aug 2024
Interview
There were two stages: First a written and data interpretation test. If you were successful in this, you had a role play and a situational behaviour type of interview. The role play involved you, the assessor and a customer. The role play is based on a real life situation probably you’ll face during work in a daily basis.
Interview questions [1]
Question 1
How would you approach this scenario? Passenger using contactless and it not working on barriers during peak time.
I interviewed at Transport for London (Londres, Inglaterra)
Interview
Very straightforward forward and thorough interview process, they explain the process very well so you know what going to come up, unlike other roles that would surprise you with trick questions.
The process took 3 months. I interviewed at Transport for London (Londres, Inglaterra) in Jan 2024
Interview
Online test first, then in person test in classroom second, then in person role play and scenario based interview on third day. Over about 2 or 3 months. Be on time and prepared.