I was chosen to partake in an interview process for a bilingual, customer representative position. It was first a screening process where a phone call is scheduled to verify whether values, willingness to work in certain conditions (remote/hybrid at the time), and schedules would be aligned. Next, two supervisors would interview you - one in English and one is Spanish. They advise to use the STAR method to explain certain experience when handling things under pressure and if you have this method down, keep your answers concise and straightforward, then the interview will fly by.