I applied through college or university. The process took 1 week. I interviewed at Thomson Reuters
Interview
Applied through my university's recruiting website. Received a hone call with HR followed by an in-office interviewer asked basic technical and behavioral questions. What would you do if a customer couldn't print. What are your steps to troubleshoot. Nothing a college grad wouldn't be able to ace. The office in Ann Arbor is pretty nice, they hire a big group for busy season. Typical support/call center job. Stats rate your performance.
Interview questions [1]
Question 1
What would you do if a customer couldn't print. What are your steps to troubleshoot.
I applied online. Received a phone call and was told asked when I would be available for a phone interview which would last about 30 minutes. Had a phone interview and was told that if successful I would be invited for an in person interview. Went to Ann Arbor MI and met with three people. First person gave me a highlight of Thomson Reuters, Building tour, and asked me if I had questions about the internship. Then the second and third people I met with gave me general behavioral interview questions. One of them was friendly, the other looked mean and never smiled. I had a feel she did not want to do what she was doing.
Interview questions [1]
Question 1
Why do you want this job and why do you think you are the most qualified.
Initial Phone screen, followed by phone interview, and then on site interview. Phone screen is 15 minutes and really basic. The phone interview was about 45 min to an hour and asking about your history and past experiences.
Interview questions [1]
Question 1
not many difficult questions. Lots of situational questions regarding customer service and tough experiences.