There are around two to three rounds of interviews - one with a lower-level manager, one with a higher-level manager, and possibly one with the store manager. They each ask you a few questions to see how you would handle certain situations and what your personality is like.
Interview questions [1]
Question 1
How would you handle it if the customer says that the price is different from what it is ringing up as at the register?
Asked general questions to learn more about me and my background, wanted to know my personal knowledge of the store and their rewards program, wanted to know about my general availability
Clear, easy process with lots of customer service experience questions. Lots of basic interview questions like my availability and sales experience etc. Asked why I was interested in the position and what value I could bring the team.
Interview questions [1]
Question 1
Customer service experience. Tell us why you are interested in the position and describe your relevant knowledge and experiences. Also, describe how you learn and adjust to customer complaints.