virtual interview with about 3-4 questions and received a call a few days afterward to go for an orientation. Very quick and seamless process which I appreciated. The overall process was about a week.
Just record yourself answering 4 questions. You then get a phone call asking about availability and when you can begin. I just went for orientation and I kind of got the job as easy as that.
Interview questions [1]
Question 1
When was a time a situation escalated and how did you solve it?
Scenario questions that ask about how you have dealt with customer service situations in the past and how you would deal with them in the future. I believe that it has switched to a fully online version, though.