I applied online. The process took 4 weeks. I interviewed at TTEC (Washington, DC) in Apr 2020
Interview
Exchanged a few emails and had the shortest possible group interview in a zoom
It didn't feel like a thorough interview, probably because they hired 500-600 agents in a short period of time
Interview questions [1]
Question 1
Very basic "what is your experience " and "why do you believe you are a good fit"
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.